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Student Support, Health and Wellbeing FAQs

Student Support, Health and Wellbeing

Road to Reopening @WLV

Students can contact their Faculty Student Services by logging a Helpdesk call in e:Vision and by calling:

  • Faculty of Education, Health and Wellbeing - 01902 518 600
  • Faculty of Science and Engineering - 01902 322 129
  • Faculty of Arts, Business, and Social Sciences - 01902 321 789

Students who have returned to in person teaching can also access support on campus:

City Campus - Ambika Paul (MD) building, Harrison Library

For students in the Faculty of Education, Health and Wellbeing and the Faculty of Science and Engineering.

  • Monday - Thursday: 10 am - 4 pm
  • Friday: 10 am - 3 pm

City Campus - George Wallis (MK) building 

For students in the Faculty of Arts, Business and Social Sciences.

  • Monday - Thursday: 10 am - 4 pm
  • Friday: 10 am - 3 pm

Walsall Campus - Performance Hub (WH), foyer

For students in the Faculty of Arts, Business and Social Sciences and the Faculty of Education, Health and Wellbeing.

  • Monday - Thursday: 10 am - 4 pm
  • Friday: 10 am - 3 pm

 

All our support services are available to access online. Including support for disabled students, mental health and wellbeing support, student funding support, spiritual support, support for estranged students and support for care leavers.

You can find more information here: www.wlv.ac.uk/support

The University also offers support and resources to enable fair access to higher education for students who have spent time in care, or are 18 to 24 and have no communicative relationship with either living biological parent and broader family. You may be eligible for extra pastoral and financial support, so please do get in touch with us here: www.wlv.ac.uk/care.

The Student Support and Wellbeing team is available from 9 am to 5 pm on weekdays. Support is currently offered remotely through telephone and online consultations. 

You can find out more at: www.wlv.ac.uk/mhw

All students have access to Togetherall (formally Big White Wall), a 24/7 digital mental health and wellbeing service that offers self-help resources and online support. You can log in with your University email address.

Additional Counselling Services

Members of the Department of Psychology who run a research project, Psychology Community Research Clinic (PCRC), are offering students over 18 free counselling sessions online through Zoom, which is GDPR protected.

The clinic is open between 9.30 am and 4.30 pm every Friday; you can book a session by email: PCRC@wlv.ac.uk.

External Support

The Samaritans offer advice on what to do if you’re worried about your mental health during the coronavirus outbreak. If you need someone to talk to, you can call them on 116123 (24/7) or email jo@samaritans.org. 

The Students’ Union provides a robust support offering to students while studying at the University of Wolverhampton. 

The Advice and Representation Centre (ARC) offers professional, free, independent, and confidential advice and representation for all students and are independent of the University. This means the team can represent you in your dealings with the University without any conflict of interest.

The advice team can aid you in various inquiries, from academic misconduct to housing concerns to student finance. The service itself is also exploring to expand ways to support students looking at online drop-in methods and live chat functions. Further detail on this will be available shortly.

School Reps and Course Reps have grown from strength to strength, representing your Student Voice while studying at the University. Reps ensure that all students have their say on the improvement of their learning experience.

By talking and listening to students, School and Course Reps gather collective views to present to the University and the SU and focus on closing the feedback loop to students- so they are aware of the impact their voice is having.

Away from academic and financial concerns, the Students’ Union helps build student communities through Societies and the Well at Wolves programme. By offering avenues for you to make friends, learn new skills and provide you with an offering to all-round look after your health and wellbeing.

The Careers, Enterprise and Workplace Team are working hard to support students and graduates in these challenging times. You can book a one to one appointment with a careers advisor, get help and advice with your CV and job applications, and attend SPEED workshops online. 

Find out more here: www.wlv.ac.uk/current-students/careers-enterprise-and-the-workplace/ 

You can register and view the Jobs Board here: www.wlv.ac.uk/JobsBoard

If you feel you need someone from the University to stay in touch with you during the Covid-19 pandemic, you can complete a welfare form at www.wlv.ac.uk/welfare. If you don’t have access to the internet, you can call 01902 321834 between  9 am - 5 pm, Monday to Friday.

Student Finance

Road to Reopening @WLV

You can call Student Finance England (SFE) on 0300 100 0607 between 9 am and 5 pm.

There’s currently a reduced telephone service due to Covid-19 and telephone lines may be busy. Students are advised only to contact Student Finance England if their query is urgent.

Student Finance England
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If you are a UK or EU student continuing your studies in 2020/21 you should remember to reapply for your student finance.

The easiest way to reapply is online, and the sooner you do this, the better as it can take up to six weeks to process your application. It would help if you were prepared to have some money available to you for your first few weeks of the semester as there is no guarantee your student loan will be in your account by the start of your studies.

More information on how to reapply can be found here: https://www.gov.uk/student-finance/continuing-fulltime-students

You should also update your application if your circumstances have changed, i.e. if you changed your course or where you're going to live - for example with your parents instead of halls. For top tips and more information on student finance and budgeting, visit our Budgeting and Funding web page here: https://www.wlv.ac.uk/current-students/new-students/new-starters/finances/

We understand that going to university is a significant investment in your future, and it can be challenging to understand all the financial support available to you.

If you are a UK or EU student continuing your studies in 2020/21 you should remember to reapply for your student finance, the easiest way to do this is online.

You can find more information and advice on the financial support available to you during your studies here: www.wlv.ac.uk/moneymatters or if you have a specific query you can email money@wlv.ac.uk

Road to Reopening @WLV

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