Terms & Conditions

All of the University terms and conditions apply to the services provided by the Conference Department.

Confirmation of bookings

Room hire, catering and bedroom accommodation.

To confirm a booking you will need to send a cheque for 10% of the initial booking value and return either a signed Room hire booking form or a Residential accommodation form, depending on your requirements.

By signing and returning the booking form, you are accepting all University terms and conditions and also the cancellation charges detailed below.

Confirming final details for your event

Estimated numbers for catering and bedroom accommodation need to be finalised at least 14 days prior to the start date of your event, in writing. This ensures a high quality service can be provided to ensure all your needs are met and adequate planning time is allocated.

A surcharge may apply for last minute changes within the 14 day period.

In the event of final numbers not being confirmed prior to the 14 day period, bookings will be confirmed on the last estimated numbers provided.

An Event instruction sheet will be issued to you prior to the event taking place, confirming all of your requirements, including:

Your agenda
Rooms booked
Catering times and requirements
Entertainment booked
Presentation equipment booked
Signage required
Car parking details

This Instruction Sheet is circulated to the catering, reception and security staff, to ensure that everyone is aware of your event.

Cancellation charges

The following cancellation charges apply for University employees and external customers and are not negotiable:

Up to 12 months prior to the event start date - there is no charge
Up to 6 months prior to the event start date - 10% of the current booking value
Up to 2 months prior to the event start date - 30% of the current booking value
Up to 1 month prior to the event start date - 50% of the current booking value
Within one month of the event start date - 75% of the current booking value
Within 14 days of the event start date - 100% of the current booking value