FOI-1-21

Date: 4 January 2021

Summary: University’s Internet and IT Structure   

FOI-1-21 

Date of Responses:  

13 January 2021 

15 January 2021 

Outcome:  

Full Compliance 

 

Request:   

  1. How much did the university spend on broadband in the 2019/20 financial year?
  2. Who is your internet network provider?
  3. What is the average network speed on each of your campuses? Please list the name of each campus and the internet speed for each. Here is a tool for testing speed if needed:https://url6.mailanyone.net/v1/?m=1kwS5N-0001OQ-68&i=57e1b682&c=s49fS-jJ72h8nv032zqKjZbMII6jOslNF87h-8w1M1x8yYA_UXYxZT53zAElLgY6fup5GC9-Sn0oSXK4eID_eDsuvZeoHOe5_lF81nIW78SSKE4vVjbGjBw3Szn8SiNqd_3EJhIAi2l1FoUr_gr8fmrDhR_o8qGgyEyLGOqGKlAKctRhu7Jr-21x5OnA_CPcwbFSCJrF43kcdjV3b8RutkE6TsWsWDe_CZqnxO2uNXkJShDhkdvekNY6Jas-IZDY
  4. What percentage of each university campus is covered by Wi-Fi? Please list the name of each campus and the percentage of Wi-Fi coverage.
  5. Between January 2015 and December 2020, how many times have you switched network providers?
  6. How many broadband routers do you have across all campus buildings?
  7. Do you have fibre-optic broadband in any campus buildings?
  8. Do any of the university-owned halls of residence require an Ethernet cable as opposed to Wi-Fi?  If yes, please list the names of the halls of residence.
  9. Do any of the university-owned halls of residence have the option to connect to both an Ethernet cable and Wi-Fi? If yes, please list the names of the halls of residence.
  10. Do you have a data destruction policy?
  11. Between January 2015 and December 2020, how many student complaints has the university received relating to the “internet”, “Wi-Fi” and “broadband”? Please list the number of complaints per calendar year.

Responses:  

13 January 2021:  

In accordance with section 1(1)(a) of the FOI Act, I can confirm that the University does hold the requested information, which is available at this time, in full and I have decided to disclose the requested information, which is available at this time, in full.   

The outstanding requested information pertaining to Question 11 will be provided at a later date, but within the original due date for compliance. 

Question 1  

£73,083.66 

Question 2  

JISC  

Question 3   

Average network speeds are not monitored on our network. In most areas, wired and wireless connections can run at up to 100Mb/s symmetric. The total bandwidth on our Interconnection is 10Gb/s symmetric.  

Question 4  

All teaching and social areas are covered by wireless.   

Question 5   

We have not switched providers between those dates.   

Question 6   

Question 7  

Our network does not use FTTC (commonly termed “fibre broadband”). However, all buildings are interconnected by fibre optic links.   

Question 8  

No halls of residence require use of wired Ethernet.   

Question 9  

All halls of residence permit use of both wired and wireless connections.   

Question 10  

The University Data Retention Policy/Schedule covers the destruction of expired data.   

15 January 2021:  

In accordance with section 1(1)(a) of the FOI Act, I can confirm that the University does hold the outstanding requested information, in full and I have decided to disclose the outstanding requested information, in full.  

Please  note  following  this  further  Decision  Notice,  full  compliance  with  your  request  for  information has been achieved.   

Question 11 

There  have  been  no  formal  complaints  relating  to  Internet,  WIFI  or  broadband  between  January 2015 and December 2020.