ASSIST - Online chat information service

Assist online chat guidelines

Assist is an online advisory service, staffed by friendly library staff at the University of Wolverhampton, supported by librarians at other institutions.

• We can help you make the best use of your libraries; the buildings, the resources and services on offer
• We can help you to resolve issues or answer queries about the libraries
• We can give advice on using the search options to access print books and electronic resources
• We can suggest appropriate databases and sources of information for your subject area
• We can give advice on how to use the referencing guidelines to create references and in-text citations
• We can check a reference for you where you are unsure of how to reference a particular item
• We are not able to proof-read your work (a guide to proof-reading is available on the study guides page)
• We cannot give advice requiring an in-depth subject knowledge or on matters relating to course content
• We cannot do your coursework for you or answer specific assessed questions
• We are not able to check multiple references of the same type and cannot do your referencing for you